Christmas Opening/Closing Times

Firstly we would like to wish you all a very Merry Christmas.....

The seasonal opening times are:

Friday 23rd Dec 8am - 6.30pm (Solent closed after 1pm)

Monday 26th Dec - closed
Tuesday 27th Dec - closed
Wednesday 28th Dec 8am - 6.30pm
Thursday 29th Dec 8am-6.30pm
Friday 30th December 8am - 6.30pm

Monday 2nd Jan - closed
Tuesday - open as usual

Our latest newsletter!

We have added our latest newsletter to the website today. Its been a while but we hope you like it!

Become a subscriber!

Soon we will be introducing electronic distribution of our newsletters. If you use our website to order your repeat prescription you will already be on our email distribution list.

If you are unsure, or would like to add your name to our list, please visit the subscription page on our website to add your email address.

The Patient's Forum AGM

The Patient's Forum AGM will be held at Waterfront Surgery on Tuesday 29th November at 7pm.
If you would like to help their efforts or become a member please come along!
Visit their website at here

Staff Meeting - Lunchtime closure (30th Nov)

Waterfront Surgery will be closed from 1-2pm on Wednesday 30th November for a staff meeting. Please accept our apologies for any inconvenience caused.

Receptionists - Our Unsung Heroes

Receptionists 'key' to safe repeat prescription process

GP receptionists play a "hidden" role in ensuring patients get the correct treatments when they need them, says a study in the British Medical Journal.

For a report on the story from the BBC News pages click here:

http://www.bbc.co.uk/news/health-15572990

New Flu clinic date!

Due to a higher than usual demand this year we have added a third flu clinic date.  This will be on Saturday 26th November. See our flu clinic page for details!

Flu Clinics - an update

We are pleased to announce our first flu clinic is fully booked. We are still taking bookings for the flu clinic on 5th November so book now while you can!!!!

This years Flu Clinic date

After last year's success we will be repeating our flu clinic at the Hythe Parish Hall again this year
The date will be Saturday 15th October.
Please see our main flu page for details...

Our GP Patient Survey Results

The latest survey results for the practice are out. We are pleased to hear that we have performed above both local PCT and the national averages yet again in almost all indicators.
Click here to view the results

Change of opening hours at the Solent branch

From now on our Solent branch will close at 1pm on Friday afternoon. All queries can be redirected through to the Waterfront branch instead.

Summer Health - everything you need to know!

or Click here

What do you know about summer health?
Follow this link to find a great useful resource at your fingertips!!! It includes an introduction to articles and videos on summer health, including insect stings, summer safety for children, barbecue food safety and hay fever.

A medical student for the next 2 weeks

From next Monday 20th June, we will be having a final (5th) year Medical Student from Southampton University in the Practice.  She is an experienced student and will be a practising Doctor from next year. You may find that she is sitting in with your  Doctor or Nurse when you visit the practice. If you are uncomfortable with this please inform the receptionist.

The new Out of Hours telephone number

From 1 June the phone number for the Out of Hours doctor’s service during evenings and weekends will be changing to 0300 300 2012. This number is charged at the local rate from a BT landline.
Run by Solent NHS Trust, the Out of Hours service provides urgent medical care for the residents of New Forest, Winchester, Eastleigh and Test Valley, Gosport, Havant and Fareham, Southampton and Portsmouth areas.

The Out of Hours service is manned by trained call handlers, local to Hampshire and so have good knowledge. Callers will be asked questions about their health problem (or that of the person whom they are calling about) and will record the details on a database.

The service operates between:
- Monday to Thursday: 6.30pm – 8.00am
- from 6.30pm Friday until 8am Monday
- the Out of Hours service is also available on Bank Holidays.

Only contact the Out of Hours service if you have a medical problem that cannot wait until your surgery opens.

The information screens are up and running

So for those of you not at the meeting of the Patient's Forum and who therefore missed the announcement, we are happy to say that the first of our information screens is now operational at the Waterfront surgery...

Changes to our Extended Hours

From 6th June we will be changing the extended hours we offer. This has come about due to a reduction in funding locally for Surgeries to provide a complete service which includes reception beyond 6.30pm. As a result we will only be open late on one weekday night rather than three. We will continue to provide the extended hours service on the last Saturday of each month as usual.

However, we do still intend to offer the same number of additional late appointments that we offer now by getting our doctors to work on the same night. In other words, although our flexibility has been curtailed, our capacity will not change.

Open meeting of Patient Forum

Open Meeting on Thursday May 19th 7.30pm at the Parish Hall:
 
The Patient Forum are holding an Open Meeting for the Patients of the Practice. They hope to have speakers from the Hants and IOW Air Ambulance, the Waterside Cancer Support Group and one of the Practice team, who will speak about the changes which may result from the proposed re-organisations in the NHS.

They will also report on their activities and have a discussion on their next project for the Group. There will be a Draw to help with funds and refreshments are planned.
It promises to be a good evening so please try and come. No tickets are required but only patients of the Practice should attend.

Booking appointments - routine check-ups

As our practice size grows, the pressure on appointments grows too.
In order to help us ensure you are seen swiftly, it helps our receptionist to have an idea why you need to be seen. Our experienced practice nurses can deal with many types of appointments including regular follow-up pill checks, blood pressure reviews, coronary heart disease check-ups, asthma check-ups and COPD checks. If you ask, you may find you can been seen sooner by one of our nurses.  Please ask when you book your appointment.

Emergency staffing this week

Due to unforeseen circumstances our nurse practitioner, Helen Carroll, and Dr Mayo are unexpectedly away this week. This means there will be a strain on appointments. Please bear this in mind when you book.

Bank Holiday opening/closing times

Are you ready for the bank holidays? Please don't forget to order your repeat prescription in good time.

The surgery will be closed over the following days:

Easter Weekend:  Friday 22nd April - Mon 25th April

May Day Weekend:   Friday 29th April - Mon 2nd May

Welcome to our news blog

In order to improve our website, we have added this news blog to our website. We hope to be able to provide you with all the latest information in an easy to read location. We'll "keep you posted"!