Winter Diarrhoea and Vomiting

We have been contacted by a number of people suffering from the winter diarrhoea and vomiting bug (often caused by norovirus)

For a fact sheet on symptom control please see this link

Christmas Opening Hours

Christmas Opening Hours

Monday 24th Dec: 8am - 6.30pm
Christmas Day: CLOSED
Boxing Day: CLOSED
Thursday 27th Dec: 8am - 6.30pm
Friday 28th Dec: 8am - 6.30pm

New Years Eve: 8am - 6.30pm
New Years Day: CLOSED

Our final "catch up" flu clinics

Our final “catch-up” clinics will be on:

Thursday 15th November 4pm – 6pm,
and
Saturday 24th November 9am – 12pm

both at Waterfront Surgery

Important - New Out of Hours Telephone Number!

The Southampton Hampshire and Isle of Wight NHS Primary Care Trust have commissioned a new "Out of Hours" provider.

This means that the number you need to ring when the surgery is closed for medical advice has changed. Please update your records, mobile phones etc.

The new number is:

01962 718 697

We are now taking Flu Clinic Bookings

Its that time of year again...

This year our flu clinics will be taking place at the following times:

Saturday 13th October
Hythe Parish Hall
&
Saturday 27th October
Waterfront Surgery
(limited availability)
 

If you are unsure of your eligibility please check out the details on our website here

Have you had your personal invite?

This year we will be inviting as many of our at risk patients as we can by SMS text message personally. If you have a mobile phone and wish to receive your flu clinic reminder by text message then please make sure we have your up to date mobile number. Click here to download a copy of our mobile phone and text policy. You can pass this to reception, post or fax it to us using these contact details

 

Do we have your mobile phone number?

Did you know we can use your mobile phone number to send appointment reminders or flu clinic invites?
All we need is your up to date mobile number.

If it changed recently let us know! You can view all you need to know here

Flu Clinic - a date for your diary!

We have confirmed that this year's Flu clinic will take place on...

 Saturday 13th October at the Hythe Parish Hall on West Street.

We will send out a newsletter when we are ready to start taking bookings for the clinic. To be sure your hear first make sure you are signed up to our email newsletters. You can sign up here

A problem with mobile phone networks has effected our ability to call patients back today

We have been unable to call back a number of patients this afternoon on their mobile phones. It would appear from the BBC news website that this has effected users on O2, Tesco mobile and Giff Gaff networks.See the news article here

Are you ready for the summer?

Check out this excellent NHS choices website for some great facts about summer health:
Click here

BMA Industrial Action - Thursday 21st June

Many of you will be aware that doctors across the country will be holding industrial action on Thursday 21st June 2012. We want to make sure you have all the information you need at this stage and understand what will happen at Waterfront and Solent Surgery on the day.

All the information you will need is on our dedicated web page:
http://www.waterfrontandsolent.co.uk/bma-industrial-action

New!!! SMS Text Messaging Service

We are pleased to announce that we have introduced a new SMS Text messaging Service. 

This service will be used for appointment reminders and other significant reminders such as flu clinic alerts. To be able to receive SMS text alerts you will need to make sure the surgery has your up to date mobile phone number. If you are unsure which number we have, just let us know the one you would like us to hold.

To update your mobile number, read our mobile phone policy, or opt out of the service you can download our mobile phone leaflet here and forward it to the surgery or hand it in at reception.

Final Reminder for the Patient's Forum Open Meeting

Don't forget - its the Patient Forum's annual open meeting on Thursday 17th May. It will be held in Hythe Village Hall and starts at 7.30pm.
Everyone is welcome!

Patient Information straight to your smartphone!

Did you know that you there is now a patient.co.uk mobile "App" for your iPhone or iPad?

Patient.co.uk provides trusted medical information and support for patients and can also be accessed direct from our website.  It is incorporated in our "search our leaflets" tool from the search bar on our website.

Download the App here

Self Referral Options

Did you know you can arrange your own counselling or physiotherapy treatment without the need to see a GP?
These services are available to access directly. We have added a "Self Referral" page to our website with information and instructions on how to access these services. Click here for details

A change to the Solent Branch Opening hours

From the beginning of April the Solent Branch will be open in the mornings only. This decision has been made following discussions with the Patient Forum.
Please be aware, this does not mean we are reducing the number of available appointments.

When we merged with Solent Surgery, the Primary Care Trust (PCT) provided extra resources to help us keep it open and staffed all day. However, these extra resources will be withdrawn at the end of March, and so we have to operate the surgery and its branches as efficiently as we can with the remaining available resources.
We apologise if this causes an inconvenience and can reassure you that the number of available appointments will remain unchanged. Only the distribution between branches will be affected.

Paul & Alison Menin take on the Great North Swim

Fancy a 2 mile swim accross lake Windermere this summer?
Well that's what Dr Menin and his wife will be doing in June this year as part of the Great North Swim. They would greatly appreciate your support and encouragement. For more details, and an explanation of how to donate, have a look on their dedicated webpage by clicking here

A new appointment system

Over the next few weeks we are implementing new appointment software at the practice. The new system will integrate much more closely with the clinical records and we hope it will improve both the efficiency and quality of care we provide in the future.However, with every big change comes a period of training, and over the next few weeks until we go live in April all of our staff will be getting used to the new system. In addition, for a short period of time we will find ourselves juggling between our old and new systems.To this end we would like to ask for your patience. Inevitably, during this transition period, the booking of appointments may take a little longer, and if we are being honest, we may also have a few teething troubles as things settle down so please bear with us during this busy time.We would like to thank you for your patience.

New website

Well the new website has been up and running for a couple of weeks now. We hope you can still find all the information you need. The search has been improved and is available from every page. It includes a drop down box enabling you to search our entire library of patient information leaflets. Also, to improve our prescription requests, we have reverted to direct emails. This means we can send a reply and confirm receipt of your request - something several of you have asked for. If you have any feedback, please let us know.

Website and email down....

Apologies to anyone who wanted to use our website or send us an email this weekend. We have had to move our website and it has meant some unavoidable "down-time".
All being well we we be up and running soon!

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